Refund policy

Cancellation Policy:

  • Your trip cost includes a 15% non-refundable booking fee.  

  • Participants may cancel a trip up to 60 days before the start date of the trip for a refund, minus the 15% booking fee.  

  • If a participant cancels a trip between 59-30 days before the start of the trip, a 50% refund will be offered.

  • If a participant cancels a trip between 0-29 days from the start of the trip, no refund or trip credit will be offered.

  • We hike rain or shine! Backpacking is a challenging endurance sport, and it can be uncomfortable during inclement weather.  We do our best to make sure hikers are adequately prepared for adverse weather.  However, safety is our biggest priority.  In the case of severe weather that could affect the safety of our hikers, our guides have the discretion to cancel a trip.  In this case, a full refund or transfer credit will be offered.

 

Trip Transfer Policy:

  • A participant may request 1 transfer from one trip to another according to the Transfer Policy.  A second transfer request will be treated as a cancellation according to the cancellation policy.

  • A participant may make a transfer request more than 60 days from the start of the trip with no additional fee.

  • A transfer request made from 30-59 days before the start of the trip will incur a $100 per person transfer fee.

  • No transfer requests can be made from 0-29 days prior to the start of the trip.  This will be treated as a cancellation, with no refund or transfer credit offered, according to the cancellation policy.